User Research on City Portals
Someone recently posted on the IAI list that they were seeking case studies on city websites. Two years ago I finished a report of the User Research Navantis did as part of developing a community portal for the City of Hamilton, Ontario. Hamilton is almost 500,000 people so roughly the same size as Atlanta or Cleveland. The material of the project was public domain as it was a public project and two years have past so I think I can post the report.
Some of this stuff is a little awkward in hindsight but I still think there is some interesting stuff in there.
The report is a PDF that is in a ZIP archive.
