James Robertson
Download the MP3 of the presentation ( 25 megs )
Within the enterprise space, it is often the case that even the problem to be solved is not well understood. For example, information architects may be approached with ill-defined ‘problems’ such as to improve the effectiveness of the intranet, to help call center staff to access required information, or to increase the uptake of the document management system
Other recorded talks from the 2007 IA summit
- Backcasting: or how I learned to stop predicting and help my clients – Sam Ladner & Matthew Milan
- Systems Thinking, Rich Mapping and Conceptual Models – Matt Milan & Gene Smith
- Project Touchstones how to bridge competing viewpoints and build vision consensus and innovation – Jess McMullin
- Using Search Analytics To Diagnose What’s Ailing Your Information Architecture – Lou Rosenfeld & Rich Wiggins
- Real information Architecture – New Mighty Deeds – Margaret Hanley, Lisa Chan, Tom Coates and Matt Biddulph
- Information Architecture and Ethical Design – Olly Wright
[tags]IASummit, IASummit2007, InformationArchitectureSummit, JamesRobertson, ethnography[/tags]
