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Enterprise IA methodologies: starting two steps earlier [Session Audio]

James Robertson

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Download the MP3 of the presentation ( 25 megs )

Within the enterprise space, it is often the case that even the problem to be solved is not well understood. For example, information architects may be approached with ill-defined ‘problems’ such as to improve the effectiveness of the intranet, to help call center staff to access required information, or to increase the uptake of the document management system

Other recorded talks from the 2007 IA summit

[tags]IASummit, IASummit2007, InformationArchitectureSummit, JamesRobertson, ethnography[/tags]

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