200 SELECTED TWEETS - From a Twitter Search results for canux on November 15, 2009 20:30PST
Thanks to everyone for their tweets especially @rahelab and @JeromeR for being so thorough.
To see more photos check out http://www.flickr.com/photos/tags/canux09/Thanks for another great year at Canux
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dennisbreen @gsmith @jessmcmullin Thanks for another awesome #canux . Fantastic program yet again. -
jessmcmullin @iterations #canux audio will go up at www.nform.ca -
kellyshaw Yahoo Design Pattern library http://bit.ly/DTNws #canux - kellyshaw Community QA for UX pros http://bit.ly/3IMM5C #canux
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ammneh @halvorson , @nathancurtis it was great talking to you guys! Thanks for awesome presentations! #canux -
halvorson Hey, #canux , thanks so much for having me! Smart, engaged folks... gorgeous, fairytale setting. Couldn't ask for more. -
mmilan Heading out of Banff. #Canux was great, esp. all of the conversation on what people are up to 'after' UX. Also @alexeberts rocked our pres! -
peterme All packed up. Heading out of Banff Centre. Thanks to #canux for a great time. See you around! -
jkparker Just finished an amazing meal at eden. Wondering if there are any #canux folk still out in downtown banff to join for a drink. -
gwynnieb Thinks #CanUX is like summer camp for adults. Met lots of great people and learned so much great stuff. -
lmlue @nform, Thanks for #CanUX 2009! Lots of things to think about and process. Pleasure meeting all the conference folks, too! Peter Merholz, President of Adaptive Path and author of Subject to Change, on upgrading our mandate – from user experience to customer experience
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nathanacurtis not to be a brownnoser, but @peterme's talk was a flourish of inspiration, big ideas, and (rarely also) practical ideas #canux - mmilan Really enjoyed @peterme 's talk at #canux @jessmcmullin got audio of the talk - definitely worth a listen if/when it goes online.
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rhuvok Customer experience is made of people. #canux - nathanacurtis @eightshapes is dealing w a problem @peterme explains: diff orgs order diff "design" which results in uncoordinated collisions #canux
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rahelab Projects can experience "collisions" as various types of designers try to do their thing, uncoordinated, says @peterme #canux -
ChadFournier "Design as an activity. Designers are facilitators." - @PeterMe #CanUX -
JeromeR A media attitude, lately: "If you sprinkle sone design thinking on your challenges, success awaits," via @peterme at #CanUX - JeromeR "Customer experience is a mindset that an organization must adopt, not buy." Adoption = good metaphor: responsibility, nurturing, etc #CanUX
- nathanacurtis wants to put @peterme's themes/principles handout into @8sunify as a set of page patterns #canux
- rahelab Vision needs to be simple, unexpected, concrete (UX pros love abstraction), credible, emotion, stories. (Axronym: succes). @peterme #canux
- rahelab Principles aren't enough. Need a compelling vision. It's what motivates. @peterme #canux
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MikaelLindh "UX principles are replacing the charismatic leader" - Peter Merholz #canux - nathanacurtis @peterme's @adaptivepath team won a project by showing a past persona sample with attribute of what keeps you "up at night" @canux
- rahelab When users can't articulate their needs around an abstract service, they go through the motions of preparing - to what end point? #canux
- ChadFournier "Customer experience isn't something organizations buy, it's a mindset it adopts." says @peterme #CanUX .
Rahel Bailie, Principal at Intentional Design and Content Strategy Pioneer will be shared a content strategy case study
- dennisbreen The #UX labels we use - IA, IXD, Content Strategist are mostly hooks for clients. It's all design isn't it? #CanUX
- JeromeR Overheard at #CanUX - "No, taxonomy does not refer to dead animals." It's a term used by #UX practitioners. Defined: http://bit.ly/3JrqHy
- JeromeR The circular content lifecycle: Analyze, Collect, Publish, Manage. How do you do each of these, asks @rahelab at #CanUX
- dennisbreen @halvorson hit it out of the park.#CanUX . Of all the presentations I've seen, I wish I'd written that one.
- JeromeR Interesting idea: @rahelab says content has genre: Persuasion, Instruction, Entertainment, or cross-genre. #CanUX
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maverickstruth My #canux lightbulb: my workplace actually does a whole lot of content strategy. The problem? We don't leave time for anything else... - JeromeR @rahelab says content is data in context. E.g. "12" is data. In context, it's a dozen, or it's December. In context, 12 is content. #CanUX
Kristina Halvorson, President of Brain Traffic and author of Content Strategy for the Web delivered a hands-on content strategy session.
- ammneh @dennisbreen sketches at every conference. This is the winner for #canux09 #canux http://yfrog.com/05ochxj
- JeromeR Overheard: "I'm bi," meaning I have a Mac and a PC. #CanUX
- lmlue How do content audits make you feel? @halvorson says "I don't care. You have to do this. Not negotiable step." #canux (via @rahelab)
- lmlue Content strategist and the IA should be best friends and cannot operate without one another. - Halvorson #canux (via @MikaelLindh)
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mwarf #canux Day 3 photos. http://bit.ly/3hoZES - JeromeR "A content strategist structures content so it is meaningful to the reader, and gives specific direction to copy writer." @halvorson #CanUX
- rahelab Without a good #contentstrategy document, how can you do a successful content audit and analysis? @halvorson #canux
- JeromeR @halvorson says "IA is not IxD. Content is a totally different level of consideration. Content can be changed on the fly. IA can't." #CanUX
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bryanarchy Friends don't let friends use lorem ipsum. #canux - rahelab Don't start with a huge foundation. @halvorson advises to start small and make your life easier, incrementally. #canux
- JeromeR Content audits resemble #UX user research, but are focused on the deep content (so not the home page or break pages). #CanUX
- rahelab Need to create a project charter that is just for the content. Define G&A, success metrics, plan for risk, align stakeholders. #canux
- JeromeR Content audit: What do you have? How much is there? Where is it? Who owns it? Each question has only one answer. #CanUX
- rahelab How do content audits make you feel? @halvorson says "I don't care. You have to do this. Not negotiable step." #canux
- JeromeR The Plan drives the never-ending iterative process: Create, Deliver, Govern. This is what @halvorson calls Content Strategy, at #CanUX
- JeromeR Comparing Mint.com to Quicken.com home pages. Which one integrates content with IA and design? Go have a look. #CanUX
- rahelab Tone of the copy has a huge impact on the visual aspect of UX. #canux
- JeromeR What did we learn from @halvorson 's group exercise? Content takes time. Pictures work in 1 second. Design to create impressions. Etc #CanUX
- rahelab Describing a product is easy. Explaining why a customer would be interested? Not so easy. #canux
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asoudack @lchisholm @emenel Sorry can't be #canux this yr. Thanks for giving a drip of conf goodness. - JeromeR Content develpmt raises lots of questions. @Halvorson lists many, then says "Content strategy lets you plan, create, deliver, govern" #CanUX
- rahelab In the hurry to try to convert browsers to customers (buy and ignore), useful content sacrificed by marketing communicators. #canux
- rahelab Marketing likes pretty product pictures. Does nothing to help decide if the/which product is the one for you. #canux @halvorson
- rahelab #contentstrategy answers the 5Ws and more, per @halvorson. Plan, create, deliver, govern. #canux
- nathanacurtis is having some cognitive dissonance: I thought #jjg positioned his elements as NOT a process: "process? This isnt it" #canux
- JeromeR @halvorson, quoting Goto and Cotler, says: "Late content is consistently one of the causes of project delay." #CanUX
- JeromeR @halvorson shows Garrett's elements of user experience (PDF here: http://bit.ly/1BAjDO ) but wants to expand the step about content. #CanUX
- rahelab Disturbed that content is considered secondary. That's where people find the value. #canux
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cmoller Content is not a feature; it's messy and requires wrangling all throughout the process @ halvorson #canux - JeromeR @halvorson on lies we tell ourselves: "It's just copy." Actually, it starts with information architecture, as defined by Saul Wurman. #CanUX
- cmoller 7 stages of the content lifecycle; writing words is just a small piece @halvorson #canux
- rahelab Refrain of "it's just copy" devalues content and creates unrealistic expectations for fixing, migrating, etc of content. #canux
- rahelab Not much progress in area of #contentstrategy from 2002 to 2008 - no one overseeing the big picture. Yes, the strategy. @halvorson #canux
- JeromeR @halvorson recommends Pepi Ronalds' article, "The Cure for Content-Delay Syndrome" http://bit.ly/4qKjq3 at #canux
- nathanacurtis is creating an @8sunify page for an @nform colleague by looking at her @iasummit @wallofdeliverables winner screenshot on my iphone #canux
- nathanacurtis Good #canux lunch convo, inc performance reviews; now wondering if we should open up staff reviews of mgmt
Adopting Design at Akoha - with Akoha founder Alex Eberts and Normative principal Matthew Milan
- ChadFournier @mmilan wins for most provocative image in slide deck with hotdog octopus monsters #canux
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benry "Be good at making shit up". @mmilan #canux - JeromeR #UX designers need to stop being designers and start facilitating design (especially with Agile) so people are productive together. #canux
- rahelab Divergent thinking is WAY easier than convergent thinking. Getting to a single decision point is hard. #canux
- benry Startups suffer from too many cooks. Someone has to be the head chef and make tough decisions and be the referee #canux
- JeromeR The Four Steps to Epiphany (book about product design) recommended by Alex Eberts of Akoha at #canux . Book: http://bit.ly/FHARH
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cjnash "you need a studio environment to be collaborative - you need to make space for design" - @mmilan. AMA needs this for sure. #canux #yam -
dmancan As designers it's important to remember that the answer is not in the room--primary research is key. #canux - JeromeR #UX research and design methods. "The best way to learn it is to do it yourself," says @mmilan at #CanUX . True! Just do it!
- JeromeR If you have sceptics on the team, incl your execs, get them to experience it. I found this with Five Sketches, too. #CanUX
- rahelab Within a few hours of teaching design techniques to Akoha designers, started designing. Effective! #canux
- rahelab Divergent thinking helps understand customers; convergent creativity brings the divergence together for sum greater than parts. #canux
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lchisholm 1 Explore 2 Understand 3 Ideate 4 Prototype - diverge , converge, diverge , converge @mmilan #CanUX - JeromeR The classic design method: divergence (saturating the design space) followed by convergence (analysis). #canux
- lchisholm Eberts and Milan talk about how design process can be asynchronous. And happen in paralell #CanUX
- dmancan Double Diamond Design Process--http://bit.ly/nql9x (#canux )
- JeromeR "Ping pong tables and foosball is not what makes work fun." Alex Eberts of Akoha at #canux
- rahelab Evidence-based design process came up again. Like this term, as it resonates with clients. (Evidence sounds so empirical.) #canux
- lchisholm The most difficult problem for a startup is product-market fit. Building something the user needs and wants - Alex Eberts of Akoha #CanUX
- rahelab Building a common vocabulary is critical to getting a team working together. #canux
- maverickstruth "Do you need a cookbook or a menu?" Take the client thru the journey for best long-term results. #canux
- ammneh Everyone can be a designer, methods are not design , it's about having the mindset - @mmilan #canux
- JeromeR Q: With smart-asses on the project team: "How can I allow this guy anywhere near the controls of this ship?" A: Have some faith. #canux
- rahelab Design process has to accommodate "the class clown in the back of the room" as well as the keeners. #canux
- JeromeR What makes you a designer? Tongue in cheek reply: "I have Photoshop installed on my computer." Heard at #canux #canux09
- lchisholm @mmilan says putting his client through the UX journey will allow them to take the journey themselves #CanUX
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gsmith @mmilan "give someone an ass covering technology and they'll pay you a million dollars" #canux - rahelab Importance of having good design processes: in startup, risk having rogue designers doing parallel designs without knowing it. #canux
- lchisholm Highly entertaining war stories about Akoha from Alex Eberts and Matthew Milan at #CanUX
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vevwong Making the world a better place by playing a game? What is this nonsense? Just registered my Akoha deck! #canux - ammneh Can we make the world a better place using a game - idea behind Akoha #Canux
- rahelab Operates on social credit, but not about "stuff". Instead, it's a social credits "game" with deck of cards. #canux
- rahelab Akoha has usual start-up chaos. No resources, short deadlines. Original idea was "ebay without money". #canux
- mwarf "playing video games and working at a video game company are two very different things" - former ubisoft employee #canux #banff #ux
- rahelab akoha presenting at #canux - great grounded start: co-founder admits he's not a designer (background in computer science).
- JeromeR "Learning design is like learning cooking" says @mmilan at #CanUX #CanUX09 during the Cooking With Fire presentation.
Chad Fournier, UX Lead at Shaw Communications, shared a case study on Agile User Experience at Shaw.
- rhuvok Great talk by @chadfournier about call centre usability at Shaw. Very relevant for me. #canux
- maverickstruth Good to know that even big orgs can turn -- however slowly -- when it comes to implementing UX. Gives me hope! #canux Thx @chadfournier
- cjnash "'split the difference' is the path to failure" - @jessmcmullin #canux #yam
- benry Nice work by @chadfournier showing the value of UX at Shaw. UX saved lots of money, but hasn't resulted in more UX resources #canux
- rahelab Even call centres consider consistency of [internal] brand. Not just an exercise, has real impact/ROI. #canux
- nathanacurtis Lake Louise is quiet, calm, and frozen this morning. #canux
- cmoller Watching a paper prototyping video where the testers pasted the paper to an old computer screen. #canux
- vevwong Cutting costs? Hire more UX ppl! Deliver what the cust. need, not what u think they need. Measure twice, cut once. #canux
- rahelab How to save money on customer support during hard economic times? Get more UX people w goal: better UX, more efficiency. #canux
- vevwong Challenge: 15m calls/year, $6 8min avg. Customers has 1 phone interface; agents has 15+ apps + phone. Objective: Reduce call by 5% #canux
- rahelab Call centres have high turn-over rates = training needs = need for good #contentstrategy, I'd say. #canux
- vevwong 2nd day at #canux Chad Fournier - Agile UX Case Study from Shaw Communications: Doing More with Less
- JeromeR Chad tried to keep us "on hold" during his presentation for the average call-centre wait time (01:45), but the crowd got rebellious. #canux
Jess McMullin, principal at nForm shared a new technique for quickly modelling business process - Business Origami.
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UserAllusion I wonder who's developed the most unique fist bump at @CanUX ... the contest may be an easy one :) - ammneh @gsmith and @nathancurtis debating if Nathan really sound like Al Gore. Lol #canux
- nathanacurtis to be clear, now I am having soup #canux http://yfrog.com/18popjj
- nathanacurtis at the top! #canux 30min from Banff Centre but I was hoofing it! http://yfrog.com/j6tkdj
- nathanacurtis the other direction from near the top of Tunnel Mounrain Banff #canux http://yfrog.com/0ld4izj
- lmlue Business origami = paper prototyping for service design (@jessmcmullin) #canux http://twitpic.com/ped0d
- mwarf Some tweets not getting through? #canux photos from the afternoon http://bit.ly/2iFsr6
- gsmith Our business origami canvas. #canux http://post.ly/CY6N
- nathanacurtis is climbing Banff's Tunnel Mountain right now #canux
- dmancan Jess explains Business Origami to understand a real world process #canux http://twitpic.com/pebhy
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xSiteable http://twitpic.com/peao5 - Early planning method for clarity - paper modelling for service design. #canux 
- JeromeR Business Origami #UX method showed our team's different perceptions of the same service, with physical objects to act out scenarios. #canux
- rahelab Using physical objects solidifies ambiguities, identify value-add areas, gaps, etc in a way that a diagram doesn't. #canux
- cjnash Our table having a shot at "business origami" #canux #yam http://twitpic.com/pe9u1
- ChadFournier Having fun constructing Business Origami scenarios at #canux http://twitpic.com/pe9k8
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TravelTrev Our oversimplified communication design #canux http://twitpic.com/pe7kw 
- dmancan Collette of PBD solving some design pattern problems #canux http://twitpic.com/pe446
- ammneh We need boundry objects to give us a common thing to talk about -@jessmcmullin #canux
- rahelab 6 principles: collaborate, articulate issues, simple, tangible, literal (not too), evidence-based as per @jessmcmullin #canux
- gsmith Elk at the Banff Centre. #canux http://twitpic.com/pdyq3
- rahelab New method for multichannel service design: business origami - Jess McMullin brainchild #canux Can't wait to see ...
- mwarf In case my last photo post didn't work. #canux photos, morning session http://bit.ly/3miIes
- rhuvok Breathtaking. Literally. Those familiar with cold temps know what I mean. #canux http://twitpic.com/pdwkp
- benry A bunch of UX stalkers are watching Nathan Curtis eat soup at #canux
Nathan Curtis, principal at EightShapes and author of Modular Web Design shared how a modular approach can save time and money.
- nathanacurtis Not to be a dick, but modular web design philosophies/approaches haven't really changed in at least 8 years. #canux (via @peterme)
- lmlue I want to live at the Banff Centre http://twitpic.com/pdmra #canux
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brycej thought from @nathanacurtis talk on patterns & component libraries. In Sketckflow can you embed your metadata schema in the code. #canux - lmlue wrapping up Nathan Curtis' modular web design. looking forward to experimenting w the Eight Shapes system http://twitpic.com/pdlg2 #canux
- peterme (I guess the other thing I'm thinking is that if there has been no movement, maybe there's something fundamentally amiss.) #canux
- cjnash Took someone else's website components, and a task, and stitched together a design in 5 min. #canux #yam http://twitpic.com/pdkv0
- peterme (this isn't to suggest it's not valuable; it's just frustrating that there seems to be no movement.) #canux
- peterme Not to be a dick, but modular web design philosophies/approaches haven't really changed in at least 8 years. #canux
- rahelab Components needs to document the states (default, playing, end states, for example) to be able to re-use effectively. #canux
- brycej I really get why wireframing is better in InDesign but I need to focus on the prototype and not the doc #canux
- cjnash Our table cut apart three web pages - literally - and grouped the components by type. #canux #yam http://twitpic.com/pdfdk
- cmoller Cutting up CNN web pages to identify patterns and reusable components. Releasing my inner kindergartener! #canux
- rahelab Create component taxonomy for larger libraries to contextualize use of components, use consistently #canux
- cmoller Sun Component Library: http://www.sun.com/webdesign #canux
- ChadFournier "the web is rectangles!" - Nate Koechley #canux
- rahelab Many of the elements on a web page are patterns: tabs, search, carousel, authentication, help, global nav, etc - don't re-invent #canux
- xSiteable "A pattern is a global solution to a common problem" - a core solution that may be repurposed... without using it the same way. #canux
- gsmith Is it just me or does @nathanacurtis sound just like Al Gore? #canux
- ChadFournier Nathan Curtis is bang on! My 5 yr old is my client. I build iteratively with him just like at work. http://twitpic.com/pd5q0 #canux
- ammneh Divide, organize and combine - Nathan Curtis #Canux
- cmoller New approach to modular, scalable & fast UX deliverables: http://unify.eightshapes.com/ #canux
Lane Becker from Get Satisfaction spoke about "customer-facing thinking"
- lchisholm In the networked world, it's not clear where your interests end and other's begin. Lane Becker at #CanUX
- cmoller Lane Becker wraps talk on bringing UX to bear on customer experience. Orgs need to move from fear to honesty; embrace the network. #canux
- mwarf #canux photo booth photos from last evening's reception http://bit.ly/25Ob12
- rahelab Fixing a cust problem right at frustration point is extremely valuable (before their frustration spreads) #canux
- rahelab Business is becoming more communication porous - UX field's job is to show better processes, models, connect w customers. #canux
- rahelab Now things so complex that we don't know who to call for a fix (e.g. if gmail won't work on iPhone, where do you start???) #canux
- ammneh Managent's job is not to prevent risk but to build the capability to recover when failure occurs #Canux
- xSiteable Public speakers & presenters - check out CompFight.com http://ow.ly/BUcc #canux
- rahelab Org'n control is fear-based (of feedback); need to move to honest communication. If u have reason to fear, change it, don't hide it. #canux
- ammneh Constant inovation is a washing machine process #Canux
- peterme @monstro: For most organizations, documentation is a record of failed collaboration. #canux
- rahelab 6 ways orgs are changing: 4) indivs can handle change better; 5) willingness to iterate; 6) waterfall model to washing machine #canux
- ammneh Change happens faster than organisations can process #Canux
- ammneh Be part of a connective universe no matter how big your business is you r still a small price in the network #Canux
- ChadFournier "Google is your new home page" - Lane Becker #CanUX
- peterme @monstro: You're just a node. (on the network. no matter how big you are.) @canux
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gordonr Looking through all of the #CanUX tweets from Banff today. Had a great time last year, I'll be back again at some point. - ammneh Customers are now considered throughout the buz life cycle : throughout the value chain not just at the end #Canux
- rahelab Customers are not longer people who "buy something so you can ignore them"; they have opinions, and now can voice them #canux
- ammneh Value to organization exists external to the organization now #Canux
- rahelab Linking creates new kinds of value chains - moves the value to external place #canux
- ammneh Old model value is created through control - new model value is created with lack of control #Canux
- ammneh There is a network where customers are communicating with each other and no hierarchy is needed #canux
- rahelab Businesses thrive on the network when they adapt to the [new order of social] network. Lane Becker #canux
- ammneh In last 10 years We have managed to open more channels of communication with customers #Canux
- rahelab Orgs build castle walls to exclude customers - should be friction-free communication #canux
- rahelab Bad metrics: "trouble" tickets (associate trouble with customers) measured in "how fast to get them off the phone" #canux
- peterme Lane B: Most biz do all they can to minimize interactions with customers: outsourced call centers, FAQs, trouble tickets. #canux
- ammneh Most of organizations think of customers in the form of call centres #canux
- rahelab Social effects affect product dev process all the way down the line, just getting recognized as such. #canux
- ammneh When customers answer each others questions you don't have to answer a lot of them #canux
- rahelab Lane Becker from Get Satisfaction speaking at #canux discussing "customer-facing thinking" to solve some of the org's problems.
The annual tradition of the Design Slam
- xSiteable http://twitpic.com/pba4z - CanUX - design SLAM presentations #canux09
- dmancan We cheered loudest... and won the design slam at #canux http://twitpic.com/pb2vp
- mmilan Design slam presentations at #canux http://yfrog.com/18kikjj
- benry Design Slam at #canux is solving food problems http://yfrog.com/0ajkisj
Now we are getting started
- jessmcmullin OH "UPA is more spreadsheets and less sticky notes" #canux
Check out The Chicken Test by Bryce Johnson.